Privacy Policy

1. Introduction

Welcome to Welp. Trust is the foundation of our network. This Privacy Policy explains how Welp Maldives Pvt Ltd ('we', 'our', or 'us') collects, uses, discloses, and safeguards your information when you use our mobile application and website (collectively, the 'Platform'). By accessing or using the Platform, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that identifies you personally and information that does not. This includes:

• Personal Identity: Name, phone number, and email address provided during registration.
• Location Data: Precise geolocation data to connect you with nearby Service Professionals in Malé and surrounding atolls.
• Transaction Data: Details of quotes, job requests, and payment history (processed securely via Bank of Maldives or verified gateways).
• Usage Data: Information about how you interact with our app, including access times and features used.

3. How We Use Your Information

Your data powers the efficiency of our marketplace. We use it to:

• Connect you with relevant, available Professionals based on your specific location.
• Facilitate secure payments and verify transactions.
• Maintain the safety and integrity of the Welp network through identity verification.
• Send important service updates, quote alerts, and security notifications.

4. Sharing of Information

We do not sell your personal data. We share information only in the following circumstances:

• With Service Professionals: Only necessary details (like location and job scope) are shared to facilitate your service request.
• Legal Requirements: If required by Maldivian law or in response to valid requests by public authorities.
• Service Providers: With trusted third-party vendors who assist us in operating our Platform (e.g., cloud hosting, SMS gateways).

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Your Rights

You have the right to access, correct, or delete your personal information maintained by Welp. You can manage most of your data directly within the App settings or contact our support team for assistance.